FAQ’s

You Have Questions? We Have Answers.

Does GeneSerum kill Flu Influenza, viruses, or Bacterial, such as Covid 19?

GeneSerum, just like soap, will break down the fat layer of the viruses such as Flu, Influenza, Bacteria, and Covid 19. When that occurs, the virus will not be able to infect you any longer. 

So could we use our soap on our face and leave it on? Leaving soap on your skin will burn your skin because of the PH balance. Your ideal skin PH balance is at 5.5, and soap is at PH balance 10. The soap will eventually lead to skin damage.    

What is so special with GeneSerum?

GeneSerum, because of its unique Silk Protein, is a Serum that will act the same way as a block of soap and breakdown the fat layer of the virus such as Flu, Influenza, Bacteria, and Covid 19. Our innovation is that you could leave it on and block the viral infection. The PH balance of GeneSerum is PH 7. 

What should I do if I am sensitive to most skincare products?

GeneSerum is a hypoallergenic serum, so an allergic reaction is kept to a minimum. However, If you are using any skincare product for the first time, we suggest you test a small amount on your arm or underneath the angle of your jawline to observe the possibility of an allergic reaction. Allow at least 24 hours for the cream to be on the skin tested area. If no reaction has occurred, the product should be safe for usage. 

Is your product “all-natural” and organic?

We at GeneSerum Essence formulated to be completely effective, completely vegan, and completely delightful. We made the formulas with a high percentage of natural and organic ingredients carefully selected and sourced from organic quality, conscientious origins. 

Do you test on animals or do your products contain animal-derived ingredients?

No, we at GeneSerum do not test and have never tested on animals, and GeneSerum formulas do not contain animal by-products of any kind. As such, the GeneSerum is plant-based and animal testing free. We only conduct our testing through plant cells.

Does your product expire?

After a product is opened for usage, the shelf life is 18 months. (under room temperature)

I am interested in selling GeneSerum. Where do I get wholesale information?

If you are a domestic business, you can apply to become an authorized dealer by emailing us. Our management team will be in touch with you shortly. 

Does GeneSerum contain any natural fragrances?

Yes. GeneSerum stems from France Lavender, Royal Silk Cocoon Protein, Spain Valencia Orange Blossom, and Siberian Ginseng Berries.  

Does GeneSerum contain sunscreen?

GeneSerum does not contain SPF UVA/UVB protection.

What if I have an allergic reaction to your product?

Should you have an allergic reaction to a GeneSerum, discontinue the usage immediately and consult your physician. 

Does GeneSerum provide a sample?

No. We don’t provide a sample pack at this time.

How can I be sure your products are effective?

GeneSerum starts with scientific research on all potential ingredients. This research must demonstrate that specific ingredients are effective and beneficial when applied topically to the skin with specific genotypes. When a product formula is decided upon, the ingredients are sourced from our Farms, and only the very best quality ingredients are used. They must be free from radiation, pesticide residues, and microbial contamination. Each product is then carefully formulated with an effective amount of these active ingredients. These are then blended with effective carrier elements that transfer the benefits of key ingredients directly to your skin. Once formulated, all products are tested for safety and stability.

When will I see results?

For the blocking the virus from infecting through your face, as soon as you apply thoroughly, the efficacy is the immediate. 

As far as the skin repair is concerned, because each individual skin is unique, the time to see results will vary from person to person. The best way to maximize the chance of seeing results is with consistent usage as directed.

Is your product safe?

Yes! GeneSerum formulates with ingredients that have been carefully researched and proven safe for topical, external use. GeneSerum is tested to ensure it is free from microbial contamination. It is manufactured in France at USA FDA approved eGMP facility.

I want to submit a testimonial. Where do I send it?

You can share your story by emailing us at [email protected]   We would love to hear from you!